FAQ
Can I book online?
Yes you can. Simply follow the online instructions and you can complete your booking.
Can I book by phone?
Yes, though it will take longer and the lowest available prices are online. Our office hours are Tuesday – Saturday, 9am-3pm
What payment options are there?
You can pay using any major debit or credit card
How do I secure my unit?
You supply your own padlock, which you use to secure your storage space. We currently don’t sell these, but are looking to do this in the near future. Only you hold the key to your unit, and therefore you control who has access. If you choose to give the key to someone, that’s at your own discretion.
When can I access my unit?
We now offer 24/7 access to the site. However you will have to visit the office during opening hours to receive your fob and get it verified.
What can I store?
It’s probably easier to say what you can’t store.
The following items are not allowed:
- Explosives, firearms or ammunitions
- Hazardous, toxic or radioactive goods and aerosol cans
- Gas canisters e.g. for barbecues or caravan use
- Pollutants or contaminated goods
- Illegal goods
- Stolen goods
- Cash or Securities
- Jewellery, watches, furs, precious stones or metals, deeds, mobile phones, portable media / computing devices, stamps, coins or collections of any similar kind.
- Perishable goods, live animals or plants
- Waste
- Goods likely to cause vermin infestation/contamination
- We reserve the right to remove these items at any time.
- Oh and dead bodies!!!
- Other than this, it’s up to you!
Car parking?
We have plenty of parking, usually you will be able to park directly outside the facility. It is then a short walk into the facility and to your unit.
Packing and Unloading my stuff
Trolleys are also available for your use to make your move even easier.
I need boxes and packing materials. Do you sell them?
Not at the moment, but we will be reviewing this to see if it's something our customers require.
Is there anyone on site to help me unload or load my stuff?
While employees are sometimes on site, you should always plan to unload and pack your items yourself.
Do I have to pay a deposit?
Yes there is a £25 deposit to pay which also covers the FOB, you will receive this back when you hand your Fob back to us when you move out, as long as your account is also up to date. You are also required to pay a month's rent upfront when you move in.
What about insurance?
We’re excited to introduce StoreProtect, our innovative solution that goes beyond traditional insurance to provide enhanced protection for your stored goods. Say goodbye to conventional insurance and welcome the peace of mind that comes with StoreProtect.
What documents do I need?
- One form of identification – Passport or driving license
- Bank Card to set up your account
- Your personal contact details, including e-mail address if available.
These are necessary in the unlikely event of an emergency situation.